Privacy Policy

Silvermere Strength and Fitness is the trading name of Silvermere Strength and Fitness Ltd. This Privacy Policy sets out our privacy practices and how we use your information.

By using our facility and any other Silvermere Strength and Fitness services, you unconditionally agree to be bound by this Privacy Policy.  Our commitment to protecting the privacy of your personal information may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to Silvermere Strength and Fitness.

We collect your personal information in order to administer your accounts and subscriptions with Silvermere Strength and Fitness, process orders, payments or applications submitted by you. Also to administrate or otherwise carry out our obligations in relation to any agreement you have with us including any subscription to our service, verify your identity, anticipate and resolve problems with any services supplied to you.  Further, to carry out market research and tracking of sales data and send you information about our services (if you have chosen to receive such information).

We need to collect and process personal information about you (including your name, a user name, gender, birth date, and, in connection with your password, an answer to a question that only you would know). We may ask you for this information through our Site, in person via the telephone or when you visit our facility.

Silvermere Strength and Fitness will not share your data with any third party other than those utilised to service our business.

Third party sites

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.

Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services that may be of interest to you.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time simply contact us. If you have another query relating to your information, please contact us.

Disclosing your information to others

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime). Our policy is not to sell or share data.

 

Terms & Conditions

TERMS & CONDITIONS

These terms and conditions are entered into by and between Silvermere Strength and Fitness Limited (hereinafter: “SSF”) and You (hereinafter: “the Member”).

Services:

The membership entitles the usage of SSF facilities and the equipment & SSF Performance sites, except if specified otherwise.

Membership:

The membership is personal, and cannot be shared.

Age Limit:

The Member confirms that he/she is 18 years old or older.
For persons 16 or 17 years old, exceptions are granted based on a written parental consent.  Persons under 16 years of age must be supervised at all times.

Health:

The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice by a medical doctor who should confirm the ability to exercise.

SSF shall have no obligation to perform a fitness assessment or similar testing to determine the Member’s physical condition. If an assessment is done at SSF, it is for the sole purpose of compiling comparative data in order to track the Member’s progress in a programme and not for diagnostic purposes.

Liability:

Each Member of SSF shall be liable for any property damage and/or personal injury caused by the Member on the SSF. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.

Waiver of Liability:

Any and all use of the SSF facilities shall be at Member’s own risk at all times. The Member shall not utilise any equipment unless he/she knows the appropriate usage. SSF shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.

Lockers for Personal Belongings:

Lockers are available for Members while working out in the facility. Each Member needs to empty the locker when leaving the facility. SSF will open and empty lockers if the Member is not in the facility.

Lost Property or Theft:

SSF does not take responsibility for loss or theft of any personal belongings. Any items left on SSF premises will be kept for a period of two weeks before being disposed of.

Code of Conduct:

The Member shall respect the behavioural and operating principles of SSF, as laid out in our code of conduct.

Suspension/Termination of Membership:

If the Member behaves in a way that breaches the code of conduct membership can be suspended or terminated at management’s sole discretion.

Access & Security:

SSF is open Monday to Friday 6am until 9pm, and Saturday from 8am – 2pm, Sunday from 8am-12pm, with the exception of bank holidays and exceptional circumstances, when times may vary.  Classes are available according to times stated in the SSF booking system. Classes and instructors are subject to change with no prior notice.

Payment:

The Member is responsible for the payment of the membership. This is true even if the amount is debited directly by SSF. Agreed price only applies if the Member pays according to the agreed conditions.
Annual subscription membership (paid monthly over 12 months): the first month’s payment or pro-rata amount and any sign-up fee are paid at the point of this agreement. The following monthly payments should be paid before each new month. The member is responsible for all payments, also in the case of automatic debits by SSF.

If the payment is late the member will receive a reminder email from SSF and access may be suspended. The membership continues to run even if the access is suspended. If after 30 days the amount is still not paid, the Member is in violation of the contract and the total outstanding amount of the contract will be due. SSF may transfer the case to a debt collector, which will add additional fees.

Monthly month’s payment or pro rata amount and any sign-up fee are paid at the point of this agreement. The Member has given approval for an automatic debit from his/her account or card and the cancellation must be announced a minimum of one month before the next debit.

Satisfaction Guarantee:

During 7 days from the start of the membership, the Member can cancel his membership free of charge, and will be reimbursed in full.

Renewal & Cancellation:

6 month membership (6 months pre-paid or subscription): The contract runs for 6 months, during which time it cannot be cancelled. At the end of the contract period, the membership is automatically renewed for 6 months unless the Member sends a cancellation email to enquries@silvermerefitness.co.uk at latest one month before the end of the contract period.  SSF will send a reminder via email one month before the end of the contract period. The member is responsible for his/her own cancellation, even if the email reminder was not received.

Monthly membership: the membership extension is triggered by the payment of a subsequent month. If no payment is done, the membership stops at the end of the contracted month. If the Member has opted for a direct debit from an account or card, the cancellation must be announced at the latest one month before the end by sending an email to enquries@silvermerefitness.co.uk.
Exceptional cancellation: a cancellation is exceptionally granted if the Member moves more than ten miles away from any SSF facility, on presentation of an official document to prove change of address.  It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.

Price Changes:

All prices are fixed for the duration of a membership.  Any prices changes will be communicated at least one month prior to implementation.

Frozen Membership:

It is possible to freeze annual subscription membership (paid monthly over 6 months), with the frozen time period added to the end of the membership period. Twelve consecutive monthly payments will still be made accordingly to the membership agreement.